FULFILLMENT OF THE ORDER AND PACKAGING

Summertime:

To maintain the integrity of our products, in the period from March to September shipments will be made in Italy from Monday to Wednesday and in Europe only on Monday and Tuesday.

Orders received from Thursday to Sunday in Italy and from Wednesday to Sunday in Europe will therefore be processed on the following Monday, to avoid that they remain in storage for a long time in the courier warehouses.

During this period, orders will also be packaged in special isothermal containers which, with Dryce tablets , will allow to limit temperature changes and to keep all the organoleptic characteristics of the products unaltered.

Winter period:

In the period from October to February instead, shipments will be made both in Italy and in Europe from Monday to Friday.

DELIVERY SERVICES

Shipments will be made with different couriers depending on the area and country of destination, in order to ensure the customer the best service available.

For deliveries in Italy you can choose between 3 shipping methods:

Standard delivery:

it is the most economical solution, in which the delivery of the order takes place within 72/96 hours. In the major centers and in the areas most supplied by the service , delivery times may however be reduced to 24/48 hours.

Express courier: 

solution with the best ratio between speed and price, which guarantees delivery within 24/48 hours in most Italian locations.

Once the Courier has taken charge of the package, an email will be sent to the address indicated by the Customer during registration, with the link for tracking the shipment. In this way the customer, through the courier’s website, can check at any time where his order is.

At the time of delivery, it is advisable to check that the number of packages delivered is the same as those mentioned on the carrier’s delivery document and that the packages are intact. In the event that products are missing or packages are damaged, sign the SPECIFIC RESERVE, describing the reason in the greatest detail on the carrier’s delivery document and having it signed / signed by the courier. We also recommend taking photographs of the damage suffered and promptly sending communication of the incident to info@emiliantaste.com

We will take care to verify what happened and manage the situation.

SHIPPING COST

To accurately know the shipping costs for both Italy and abroad, it is necessary to simulate an order, even without registering, and check the cost based on the quantity of products purchased, the type of transport chosen and the destination of the delivery. .