Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside of business premises, are protected by Legislative Decree 6 September 2005, n. 206 as amended by Legislative Decree 21/2014 and subsequent amendments which provides for the possibility for the consumer to exercise the right of withdrawal.

The consumer can exercise the right of withdrawal within a period of 14 days from receipt of the goods. This right consists in the right to return the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price of the good.

By consumer or user we mean the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

If you fall within the definition of Consumer then you have the right to withdraw from the contract, without giving any reason, within 14 days.

The withdrawal period expires after 14 days on from the day in which you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you are required to inform us of his decision to withdraw from this contract by an unequivocal statement (eg a letter sent by post, fax or email).

The address to which all communications should be sent is:


or by email: info@emiliantaste.com

In the communication you must indicate the product or products for which you intend to exercise the right of withdrawal.

To exercise the right of withdrawal it is necessary to return the purchased products, in good condition and with original labels not removed.

The packaging of the products must be accurate, in order to protect the original wrapping from damage, affixing of writings or labels.

The goods will be refunded after checking the contents and the state of the products, within 14 days of receiving the communication from the customer.

If you withdraw from the contract, you will be reimbursed for all payments you have made to us, including delivery costs, no later than 14 days from the day we are informed of your decision to withdraw from this contract.

Any additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us are excluded .

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement. The reimbursement can be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is earlier.

The direct costs of returning the goods will be at your expense.

You will only be responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


There are exclusions to the right of withdrawal indicated in art. 59 of Legislative Decree 206/2005.

In the event that the purchased product falls within one of the hypotheses indicated in the standard indicated, the Withdrawal cannot be exercised.

By way of non-exhaustive example, the following exclusions are indicated :

  • the supply of goods made to measure or clearly personalized;
  • the supply of goods that are liable to deteriorate or expire rapidly ;
  • the supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery;
  • the supply of alcoholic beverages whose price has been agreed upon at the time of conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations in the market that cannot be controlled by the professional
Translate »
    Il tuo carrello
    il tuo carrello è vuotoTorna al negozio